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Questions about an order, a custom size, or just want to know more? We're here — reach out any time.

Response time
Typically within 24 hours
Most orders ship in 2–4 business days
Damage replacement guaranteed
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Use this form for order questions, custom size requests, or anything else — we'll reply by email.

Help

Frequently Asked Questions

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01

What file type should I upload?

High-resolution JPEG, PNG, or TIFF files work best. The higher the resolution of your original file, the sharper and cleaner the final print will be.

02

What resolution do I need?

For the clearest results, we recommend images sized at 300 DPI for your chosen print size. Upload the highest-resolution version you have — we'll confirm quality before printing.

03

What paper and canvas options are available?

We offer matte archival paper, satin paper, matte canvas (stretched or rolled), and artistic satin canvas (stretched or rolled). Each material has its own finish and look.

04

Can you help me choose the right size?

Yes — use the live preview builder to see your photo at any size in a real room, or just email us and we'll help guide you based on your image and wall space.

05

How long does printing and shipping take?

Most orders are printed and shipped within 2–4 business days. Rush options are available — just mention it in your order notes or send us a message.

06

Do you offer custom sizes?

Yes. Use the Custom Print builder to request a quote for any size not listed. We'll respond with pricing and availability for your specific dimensions.

07

Do you color-correct my photo?

Yes — light professional balancing is included with every order. If you have a specific look in mind (warm tones, true-to-screen, moody), just leave a note.

08

How are prints packaged for shipping?

Prints are packaged carefully using heavy-duty tubes and corner protection. If something arrives damaged, we'll reprint it — no hassle, no questions.